Refund policy

Because our products are perishable food items, once an order is confirmed, we cannot accept standard return or refund requests.

However, in certain exceptional cases, we are happy to connect with you to find how we can best support you.

1. In Case of a Damaged Product

If your package arrives damaged, we will gladly send a replacement product (which typically takes 7 to 10 business days).

  • Timeline: Please notify us within 2 days of the delivery date.
  • How to reach out: Email us at contactus@smarafoods.com with your order number.
  • What to include: To help us process this promptly, please attach the following to your email:
    1. A clear image of the invoice.
    2. One image of the outer shipping box.
    3. Two clear images of the damaged product.
    4. An unboxing video showing the damaged item.
  • Note: In shipments containing multiple items, only the specifically affected product will be replaced.

We will respond to your email within 48 hours to provide full assistance and resolve the issue fairly.

2. In Case of a Missing Product

If an item is missing from your shipment, we will be unable to process a refund, but we will send the missing product to you.

  • Timeline: Please notify us within 2 days of the delivery date.
  • How to reach out: Email us at contactus@smarafoods.com with your order number.
  • What to include: Please attach the following to your email:
    1. A clear image of the invoice.
    2. One image of the outer shipping box.
    3. Two clear images of the opened box with its contents.
    4. An unboxing video showing all the items you received.

Our team will respond within 48 hours to ensure your missing item is on its way to you.

3. In Case of a Spoiled Product

We maintain the highest standards of cleanliness and care. If you believe a product has spoiled, please notify us within 2 days of delivery.

  • How to reach out: Email us at contactus@smarafoods.com with your order number, the date of packaging/manufacture from the label, and clear images or video of the product.
  • Our Purity & Variance Policy: Because our products are completely natural and unadulterated, no two batches will ever be identical. We do not accept returns due to natural variances in taste, texture, color or aroma. We never compromise on our traditional production processes or our premium ingredients, ensuring that maximum nutritional value is always retained.
  • Resolution: If a product is genuinely spoiled, we will conduct a due investigation and diligence process to ensure a fair outcome, replacing the product once verified.

We will get back to your email within 48 hours to work toward a fair and amicable solution.